These Booking Conditions, together with our privacy policy and any other written information we brought to your attention before we confirmed your booking, set out the details of your booking with Travel Cart UK, apply to your booking.Please read these Booking Conditions carefully prior to making any bookings. References to “you” and “your” in these Booking Conditions means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them.

By making a booking, you agree on behalf of all persons detailed on the booking that he/she:

1. Has read these Booking Conditions and has the authority to and does agree to be bound by them;
2. Consents to our use of personal data in accordance with our Privacy Policy and is authorized on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health or medical conditions and disabilities);
3. Is over 18 years of age;
4. Accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

Before making a booking with us, you must ensure you have read and understood the booking conditions and, by asking us to confirm your booking/trip, you are regarded as having read, understood and agreed to the Contract. Except where otherwise stated, these booking conditions are applicable on all bookings whether for a holiday package, flights only, car hire or just an accommodation - please read thoroughly OR contact our personnel to discuss/answer your questions about any uncertainty.

1- Contract

When making your booking we will arrange for you to enter into a contract with each of the third party supplier(s) of your travel arrangements (such as tour operator, airline, cruise operator, accommodation provider, car hire provider and transfer provider) as specified on your booking confirmation. Your contract comes into existence once we issue the booking confirmation.Your booking with us is subject to these Booking Conditions and as well as those of the third party suppliers who have their own terms and conditions which govern the services they provide and you’ll be bound by these. In the event of any conflict between a supplier’s terms and conditions and these booking conditions, the supplier’s term or condition that conflicts with ours will take precedence, unless it is deemed under English law to be invalid or unenforceable, in which case the relevant term or condition in our Booking Conditions will prevail. Some of our suppliers’ conditions may limit or exclude their liability to you and, because they’ll apply to your contract with us, may also limit or exclude our liability to you. Suppliers’ terms and conditions are often subject to international conventions too, which limit their (and our) liability. Copies of the relevant supplier’s terms and conditions and any applicable international conventions are available on request.

2- Liability Protection

As agent we accept no responsibility for the acts or omissions of the supplier, or for the products and services provided by them. However, we may still be liable to you if we have been negligent, have misrepresented important information.

3- Your Obligations

You agree to be bound by the following obligations, including without limitation: You accept financial responsibility for all transactions made under your name or account. In order to make a purchase you must be at least 18 years old, be purchasing for yourself and have the legal capacity to make the transaction. In case you making booking for a group/part/family will responsible for payment of all. You must make sure that all the information you provide to us is true and accurate. (Please ensure that you notify us in writing immediately of any change to your address, email address or telephone number). Failure to supply correct and complete credit or debit card details, including cardholder name/ billing address, may result in delays to the issue of your tickets, increases in the fare, or at worst cancellation of the booking, so please ensure that the details you give match those on the card/ statement. You must not use the website for speculative, false or fraudulent bookings.

4- Supplier Conditions

You are responsible for complying with any airline's terms, for example in relation to check-in times, reconfirmation of flights and other matters. Travel Cart UK accepts no responsibility for bookings cancelled due to non-compliance with the airline's rules.For scheduled flight tickets there are additional terms which apply to each fare. These terms may include, for example, conditions relating to changes, refunds, minimum and maximum duration of stay. Generally, the more flexible the ticket, the more expensive it is likely to be and you need to take various points into consideration before deciding between the fares on offer.The flights confirmed on your ticket must be used in order of sequence (in the order set out in your itinerary). If this requirement is not met, the airline may cancel any onward flights, and you are unlikely to receive any refund.Some airlines require you to reconfirm each flight 72 hours prior to departure, and may cancel your flight if you do not do so. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund. In any case, Travel Cart UK strongly recommends that you reconfirm all flights in this way in case of last minute schedule changes.We reserve the right to ask for additional security check i.e. authorization code, third party form, identification document where the payment made by third party or system shows security warning.

5- Booking Process & Terms

• 5.1 Reservations shall be made over telephone, in person, online or by mail without any obligation.
• 5.2 Reservation is followed by confirmatory email from consultant to the traveler (provided that the correct email address is given in time). The confirmatory email contains detailed traveler information, schedule, payment, company contact and terms & conditions.
• 5.3 Flight Reservation / schedule and details have to be communicated by clients for errors/omissions in written (where applicable) within 24 hours of reservation. It should also be communicated, if the details are correct (unless otherwise advised by agent).
• 5.4 For reservations made over the Internet, full payment is normally required at time of reservation unless specifically stated in the booking process.
• 5.5 In cases where full payment is not made at the time of purchase, THE MINIMAL DEPOSIT PAYABLE IS 25 GBP. The initial deposit is non-refundable and is required within 24 hours of reservation to ensure Travel Consultancy services and maintain seat Reservation.
• 5.6 Tickets are only issued once agreed, replied, or confirmed by the traveler. Issued tickets are non-refundable, non-changeable and non-transferable (unless specified).
• 5.7 E-Tickets (Electronic Tickets) are issued and sent via email once full payment is made before deadline / ticket time limit / expiry and after schedule/itinerary is confirmed by traveler in written and any/all document (in case of third party card) are provided.
• 5.8 In cases, where no email address is provided, the traveler may visit the office in person to collect tickets or request tickets in post (mailing/post may take less/more than 72 working hours).
• 5.9 The confirmatory email sent after telephonic / online reservation and payment is "not a proposal " and signifies that the buyer and the seller " are in contract " as stated in the email, at details and cost as provided and agreed between both parties. However, a traveler may request corrections (if any) in response to the email asap / same day.
• 5.10 After the initial deposit, the traveler can continue making part payments weekly / monthly or make the full remaining payment at the given date / before deadline.
• 5.11 There will be no contract between the seller and the buyer until the card is charged or payment is made. In cases where wrong card / payment information is provided or card declined or third party card forgery/fraud is suspected, no contract will apply.
• 5.12 All or any call may be recorded for quality purposes. Customer feed backs, survey information or communication may also be used for marketing, public information or where required. However, customer personal information / payment details are only discussed with the customer him/herself (if adult or guardian).
• 5.13 The deposit is deducted from the total ticket cost i.e. the first Deposit is also a part of payment towards total ticket cost. Upon final payment, the flight schedule and price as applicable/available on date of full payment/confirmation is resend/communicated to the traveler for reconfirmation/difference payment prior ticket issuance.
• 5.14 For regular or Deposit reservations, if at the time of ticket issuance, the airline schedule is changed/revised or if the airline is no more available/operating, or in case if any currency fluctuation, tax or fare difference has occurred during the course or applicable, the traveler will be notified. In such cases, (if required) alternate flight options will also be offered and payment can be adjusted in new flights at fare/cost difference as applicable and payable by the traveler. Fares, Taxes or any charges may be revised by airline or governing body at any instance unless the tickets are confirmed in writing, documents provided, fully paid for and issued same day.
• 5.15 In case of late payments, part payments, deposit reservations, late schedule confirmations, late third party card document submission, airline policy change, fare/tax revision etc. the availability of fares is inductive and confirmed on full payment, at same day of ticket issuance.
• 5.16 A secondary Schedule verification may also be sent at the time or prior ticket Issuance, if required. Any/all matters related to cost / schedule/name/transits should be settled before ticket issuance and the agency will not be liable / accountable once the business is over between the seller and the buyer and the product (ticket/accommodation voucher) is delivered.
• 5.17 Cancellation will be charged if change factors are external (other than Travel Cart UK itself) or if the Flights are cancelled by traveler her/himself on free will or other reasons. The cancellation charges before ticket issuance are those as stated in company policy, while cancellation charged after ticket issuance is as stated in airline policy (For exact amount of cancellation please contact your concerned agent/consultant). *Reservations can also be entirely non-refundable in case of most economy or special promotional fares depending on individual airline policy and destination, please recheck before applying cancellation.

6- Making a booking / booking details

All travel products and services featured on the site are subject to availability.

6.1 Bookings made by telephone

If you make a booking by telephone you must provide us with all information which we require. You must also ensure that all information which you provide is accurate and that the credit or debit card you are using is your own or, subject to our agreement, if it is a third party's you have their express authorization to use their credit or debit card and that sufficient funds are available to cover the cost of the arrangements which you book with us.

If we accept your booking, we shall debit payment from you and send you a confirmation .From this point cancellation charges will apply: Please note the details of phone booking always confirmed in writing to avoid any mistake. As soon as you receive the confirmation request, please check the details carefully and inform us immediately if anything appears to be incorrect as it may not be possible to make changes later

Once you have confirmed these details we will proceed to confirm the booking.

7- Special Requests

We are happy to forward details of any additional requirements you may have (for example seating or diet preferences, assistance, etc.) to the relevant travel supplier. These are treated as special requests, and as such fulfilment of these requests cannot be guaranteed.

8- Payment

Customers are required to pay an instalment or the whole amount at the time of booking. If only a part payment is made, the balance has to be paid on or before the stipulated due date. Failing to do so may result in cancellation of the booking by the principal(s) or supplier(s). This may involve cancellation fees set out in their Terms and Conditions. Unless otherwise mentioned in the booking conditions or advised the entire amount paid for the bookings will be held on behalf of the principal(s) or supplier(s) concerned.

All costs shown for travel administrations are in GBP (pounds sterling) £.

9- Managing your booking

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

10- Cancellation and Amendment by you

Written cancellation or amendment request to be sent by you cannot be actioned until received by us. Upon your booking cancellation or amendments, the principal(s) or supplier(s) may charge the cancellation or amendment fee as per their Terms and Conditions (which may be at times the 100% of the total cost).If you want to alter any item, other than expanding the number of persons in your party/booking, you would have to pay a modification fee of GBP 50.00 per booking, including the airline/supplier charges (if any). From time to time we are obliged to gather extra taxes. You would be told about any extra taxes before the ticket issuance/re-issuance. After ticket issuance, many of the airlines do not permit modifications.

Neither Travel Cart UK nor its principal or supplier will be in charge of cancellation, delayed boarding nor will no refunds be provided.

11- Cancellations / Amendments by the Travel Supplier

Airlines reserve the right to make time changes, or in rare cases, to cancel flights, for operational reasons. Whilst Travel Cart UK is not responsible for, and has no control over, such changes, we will do our best to assist when such situations arise.In the unlikely event that your flight is cancelled by the airline or tour operator, your rights and remedies will be governed by the supplier's conditions/ airline's conditions of carriage. As a result you may be entitled to:

1. Carriage on another flight with the same airline without additional costs;
2. Re-routing to your destination with another carrier without additional costs;
3. Some other right or remedy.

In the event of schedule changes made prior to commencement of your journey, it is not always necessary to have your tickets reissued or revalidated, but we will advise you should this be necessary.Travel Cart UK take no responsibility for any flight rescheduling en route.

12- For Complaint

If you have a problem during your holiday/flight, please inform the relevant supplier (e.g. your hotelier/airline) so that they can Endeavour to put things right.In case if you are experiencing difficulty with our consultant / travel agent, please ask for the concerned Manager’s direct number / email i.d. who will try his best to be you immediate problem solver.

You may send your feedback at the central Customer Services Department customerservices@travelcartuk.co.uk

Also, in case of complaints where managers are not available or in case where you are not satisfied with the outcome please launch yours complaint at complaints@travelcartuk.co.uk our officer will get back to you at the earliest possibilityAt time of complain please always mention your name, booking reference numbers and other details. This will assist us too quickly to address your concerns and speed up our response to you. If you fail to do this, we will have been deprived of the opportunity to investigate and rectify your complaint and this may affect your rights under this contract.Complaints and Customer Services are independent departments to support our valued customers and take a fair decision in best interest of the travelers and the company.

13- Insurance

Many suppliers require you to take out travel insurance as a condition of booking with them. In any case, we strongly recommend that all our customers arrange adequate travel insurance for the duration of the trip, since circumstances may arise where neither Wayfarers nor the supplier are liable.It is recommended that insurance is taken immediately upon making the booking, in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. In most cases cancellation fees will apply if you need to cancel your booking before you travel.

Travel Cart UK does sell travel insurance, and will be pleased to quote a premium for your journey on request. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance. Please read the policy carefully to ensure that this is suitable and adequate for your needs.

14- Force Majeure

We accept no responsibility for and shall not be liable in respect of any loss or damage or alterations, delays or changes arising from unusual and unforeseen circumstances beyond our control, such as war or threat of war, riot, civil strife, industrial dispute including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports or ports, cancellations of schedules by scheduled airlines. You can check the current position on any country by contacting the Foreign and Commonwealth Office.

15- Passport / Visas / Health Requirements

It is your responsibility to ensure that you understand and comply with all the passport, visa and health requirements of all the countries involved in your itinerary (including those that you transit).It is your responsibility to ensure that you are in possession of a valid passport for your journey. Your passport must also be legible and intact. When making your booking you must ensure that the names you provide match those shown on the passengers' passports. Most countries require that your passport is valid for a period of at least six months after your return travel date: we recommend that you check with the embassy to confirm exact requirements.It is strongly recommended that children hold their own individual passports; where a child is still included on a parent's passport you are advised to check that this will be suitable for the destination you are visiting before making a booking. Many countries still require passengers to obtain a visa, and in some cases transit visas may be required for countries which you pass through en route to your destination (even when you do not leave the aircraft). Travel Cart UK can provide general information about the passport and visa requirements for your trip. Alternatively, for the most up to date information, we recommend that you contact the embassies of the countries you are travelling to/ through. We recommend that you do this well in advance of travel, as visas for certain countries can take some time to obtain.

Some countries also have additional immigration requirements, for example South Africa requires passengers to have at least 2 blank pages in their passports. For travel to the USA, a machine-readable passport is required, among other requirements, details of which may be found at www.usembassy.org.uk. Most destinations will require proof of return travel. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please check all details in respective country website.Regarding health, you are strongly advised to check with your GP prior to travel for up to date information regarding vaccinations which may be required or recommended for your destination/s. Please note that some countries may require proof of certain vaccinations as a condition of entry. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

Please note that health and immigration requirements can change at short notice. Neither Travel Cart UK nor the suppliers can accept any responsibility if you are denied boarding or are deported due to failure to comply with the above. You will be responsible for any costs you or Travel Cart UK incurs as a result of such failure.

16- Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.